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Store Policy

Customer Care Policy

At Bhukripa, we strive to provide exceptional customer service and ensure a comfortable and convenient shopping experience for our valued customers. We understand the importance of addressing customer queries promptly and effectively. To facilitate this, we offer multiple channels of communication, including Email and WhatsApp, Facebook, so that customers can easily reach out to us for any type of query. Our customer care policy is designed to prioritize solutions and customer comfort, enabling you to buy anything with confidence.

Contact Channels:

  1. Email: Bhukripa10819@gmail.com

  2. WhatsApp: +91 9756463946

 

Email Support:

  • Our customer service team is available via email at Bhukripa10819@gmail.com to address any queries or concerns.

  • We are committed to responding to all email inquiries within 24 hours during business days.

  • Please provide as much detail as possible in your email, including your order number, contact information, and a clear description of your query. This will help us provide a swift and accurate response.

 

WhatsApp Support:

  • We understand the convenience of instant messaging, which is why we offer customer support through WhatsApp at +91 9756463946.

  • Our dedicated WhatsApp support team will strive to respond to your messages promptly.

  • Please include relevant details in your WhatsApp messages, such as your order number, contact information, and a concise description of your query, to assist us in providing an efficient resolution.

 

Our Commitments:

  1. Prompt Response: We value your time and will make every effort to respond to your queries promptly and efficiently. Our aim is to provide you with a satisfactory resolution as quickly as possible.

  2. Solutions-Oriented Approach: Our customer care team is trained to offer effective solutions to your concerns. We will work diligently to address any issues and provide appropriate remedies.

  3. Customer Comfort: We understand the importance of your comfort while shopping with us. Our team will assist you in every possible way to ensure a smooth and hassle-free experience.

  4. Continuous Improvement: We are committed to continually improving our customer care services. Your feedback is valuable to us, and we will use it to enhance our processes and address any areas for improvement.

 

Your satisfaction is our top priority. If you are not fully satisfied with our initial response or resolution, please let us know, and we will escalate your concern to ensure it receives the attention it deserves.

  • We appreciate your feedback and encourage you to provide suggestions or share your experience with our customer care team. Your input will help us serve you and other customers better.

  • We appreciate your trust in Bhukripa. Rest assured that our customer care team will go the extra mile to assist you. We look forward to serving you and ensuring your shopping experience is comfortable and enjoyable.

 

Warm Regards, Bhukripa Customer Care Team

Privacy & Safety

At Bhukripa, we value your trust and recognize the importance of secure transactions and information privacy. This Privacy Policy outlines how Bhukripa collects, uses, shares, and processes your personal information through our website, mobile application, and other platforms (collectively referred to as the "Platform").

By accessing or using our Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please refrain from using our Platform.

 

Collection of Information

When you use our Platform, we may collect and store the information provided by you. While browsing the Platform, you may choose not to provide certain personal information. However, certain activities, such as placing an order or accessing specific features, may require registration and the provision of personal information.

The information we collect may include your name, email address, contact number, delivery address, payment details, and any other information you voluntarily provide to us. Additionally, we may collect information related to your interactions with our Platform, including your preferences, browsing behavior, and IP address.

 

Use of Information

We use the information we collect to provide and improve our products and services. This includes order fulfillment, customer support, personalizing your experience, analyzing user demographics and behavior, and ensuring the security of our Platform.

We may also use your contact information to send you promotional offers based on your preferences and previous orders. You have the option to opt out of receiving such communications by adjusting your notification preferences in your account settings.

Sharing of Information

We may share your personal information with trusted third parties, including our affiliates, business partners, and service providers. These entities assist us in providing our products and services, including order fulfillment, payment processing, and customer support. We may also share your information if required by law or to protect our rights, property, or safety. We do not disclose your personal information to third parties for their marketing purposes without your explicit consent.

Security Measures

We maintain reasonable physical, technical, and administrative safeguards to protect your information against unauthorized access, disclosure, or alteration. We employ industry-standard security measures to ensure the confidentiality and integrity of your data. However, please note that no method of transmission over the Internet or electronic storage is entirely secure.

Your Rights

You have the right to access, correct, and update your personal information. You can do so by logging into your account on our Platform and editing your profile information. If you require assistance with these requests, please contact our customer support team. You may also withdraw your consent for us to process your personal information by contacting us. However, please note that withdrawing consent may affect your access to certain features or services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law. We may retain anonymized data for analytical and research purposes.

Links to Third-Party Websites

Our Platform may contain links to third-party websites or applications. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our Platform, and we encourage you to review the Privacy Policy periodically.

 

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at Bhukripa10819@gmail.com  or +91 9756463946.

By using our Platform and providing your personal information, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy.

Payment Methods

- Razorpay

- Whatsapp payments

- Offline Payments

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